Order Policies

August 2018
This is the first website reboot in more than 10 years - please bear with us as we work out the wrinkles.  If you have any questions or if anything isn't working correctly, don't hesitate to contact us.
  • Lead time:  orders are processed and sent out 24-48 hours after you place an order.  If you need to make any changes, contact us ASAP.

  • Shipping:  we will ship your order using the method selected.  We do not offer refunds on shipping for delayed or stolen packages.  If you would like to include shipping insurance, specify this in the "Notes" field during checkout.  We will contact you with details.

  • Phone orders:  you are more than welcome to call and place an order over the phone during business hours.  Please forgive us if you reach our voicemail - it gets busy sometimes but we will call you back just as soon as possible!
(206) 448-4054 / tealadies@perennialtearoom.com